12 VoIP Industry Leaders That Are Ruling the Market

Voice over Internet Protocol, or VoIP, is revolutionizing the telecommunications industry. These 12 companies are leading the charge, with innovative products and cutting-edge technology. From small businesses to enterprise solutions, these VoIP industry leaders are changing the way we communicate.

TLDR

Here’s a brief overview of all 12 of the companies and/or VoIP apps we’re featuring in this post.

1. Ring 4

Ring4 was developed to fill the gap in the market for inexpensive business phone options that wouldn’t require a lot of hardware and tech savvy. With Ring4 it’s easy to get a business phone set up in minutes.

Features

For less than $10 a month per user you enjoy unlimited calls and texts nationwide. You also get mobile phone numbers for all team members with numbers available in the United States, France, Canada and United Kingdom. With the mobile app you also enjoy voicemail, transcripts, call recording, and video conferencing.

Pros

• User-friendly helps you stay connected with your clients and colleagues
• Less than $10 a month, even without annual billing. And it drops to under $9 per user, per month with annual billing.
• Easy to install
• No tech hardware required.

Cons

• Ring4 is not free - although it does have a 7-day free trial
• You will have to pay additional rates for international calls.

2. Dialpad

Features

Dialpad offers many of the same features as Ring4 including unlimited calls and texts nationally, voicemail, transcripts, and video conferencing. Additionally, there are integrations available for Google Workspace and Microsoft 365. Higher priced plans also include global SMS and CRM integrations with Zendesk, Hubspot, Salesforce and others.

Pros

• It can be used on mobile devices and with traditional desk phones
• Integrations with many programs in demand for small business owners
• Desktop and mobile screen sharing are possible for video meetings, and automated post-call summaries are generated with built-in AI.

Cons

• It is more expensive than Ring4 starting at $15 per user, per month. Monthly billing jumps to $23 per user, per month
• To gain access to more features, you’ll need to spring for the pro plan which starts at $25 per user, per month
• Like Ring4, international calls will cost you extra. However, you can pay the pro fee for unlimited global SMS.

3. Aircall

Features

Unlimited calls to the United States and Canada, integration with more than 50 APIs and services, interactive voice response, voicemail, and call recording, are all included in the Essentials package.

Pros

• User-friendly with a simple interface
• Available on different platforms like iOS, Android, and Windows.

Cons

• Not available in all countries
• Not ideal for private use as all plans require a minimum of three users
• Aircall is expensive for what it offers. The essentials begin at $ 30, and custom plans and Professional plans start at $50.

4. Open Phone

Features

IVR (auto-attendant), call recording, group messaging, auto-replies, voicemail to text transcription, unlimited calls and texts nationally, and option for local number or toll-free number for each user.

Pros

• All plans include integrations with Zapier, email, Slack, Webhooks, etc…
• Additional integrations available with the premium plan such as Hubspot and Google Contacts
• Works on iOS and Android devices and also on desktop
• Business hours and auto responders available.

Cons

• It’s not free, and most of their features require the Premium plan starting at $20 per user, per month
• At the time of this writing, many of the features you are paying for are listed as coming soon or in beta
• Priority customer support only available with the Enterprise plan.

5. Viber

Features

Viber allows you to chat, exchange photographs, video calls, audio, and videos, and send messages and group calls. You can also connect with businesses that provide customer service.

Pros

• Secure and encrypted
• Free with in app purchases available
• Easy to download and launch quickly.

Cons

• This is more of a friend messaging app than a professional business app
• Messages can be set to disappear - to be fair this is a pro and a con.

6. Skype

Features

Chat, video call, and voice call features are personal and for business.

Pros

• Easy to use
• Free to use
• Available for phones, tables, desktop, Alexa, and Xbox.

Cons

• Business phone numbers are not available
• More messaging app than a professional phone service.

7. Ooma Office

Features

Virtual receptionist, call park, call forwarding, voicemail, music on hold, call transfer, and 3-way calling.

Pros

• More features than many of the VoIP and business phones on the market (i.e. call forwarding and transfers as well as a virtual receptionist)
• Pro plans also add the ability to video conference, block calls, and integrate with Google and Microsoft Office 365.

Cons

• No customer service phone number
• Limited international calling
• Not mobile friendly
• Requires the purchase of hardware (i.e. Ooma’s line of office phones).

8. Vonage

Features

Unlimited calls and texts nationally, unlimited team messaging, call park and call hold,  do not disturb options, hold music, voicemail.

Pros

• Mobile friendly - can call via mobile or desktop
• Unlimited calls, SMS and team messages
• Offers many of the same features as Ooma without requiring the purchase of their hardware
• Prices decrease based on the number of users.

Cons

• Many features require additional fees such as virtual mailbox and call recording
• Pricing is per line, meaning not every team member will have a phone number
• To gain access to all features will cost a minimum of $34.99 per month, per line
• Meetings are capped at 100 people on the Premium plan
• To find out the pricing for more than 100 users, you have to contact sales.

9. 8x8

Features

Unlimited calls nationally, auto-attendant, visual voicemail, unlimited video conferences for up to 100 participants, team messaging and 1:1 instant messaging.

Pros

• First month is free
• Business hour handling that allows you to set rules for routing calls out of business hours
• Unlimited messaging in the United States and Canada.

Cons

• The cheapest plan starts at $15 per user, per month, but is capped at 10 users
• To gain access to all features you’ll need the Advanced plan which starts at $44 per user, per month.

10. RingCentral MVP

Features

Unlimited calls and texts nationally, voicemail, transcripts, call recording, video conferencing

$27.99/user/month.

Pros

• Business phones or toll-free numbers available
• The plans offer various integrations that make collaboration and communication easier
• With Standard and higher plans, you can host video meetings and send unlimited internet fax messages.

Cons

• It might be too expensive for some small businesses as the cheapest plan is capped at 20 users
• To gain access to all features you’ll need the Ultimate plan which starts at $42.99 per user, per month.

11. GoToConnect

Features

Local or toll-free numbers, video meetings, unlimited domestic calls, integrations with Outlook and Google.

Pros

• Offers a simple business phone system that has built in chat and video conferencing
• Users can opt for a local or toll-free number.

Cons

• The cheapest plan starts at $22 per user, per month and is capped at 20 users
• For more integrations and the in demand features most businesses need, you’ll need at least the standard plan which starts at $22 per user, per month with a minimum of 101 or more users - The Standard plan is as expensive as $39 per user, per month for a single user and only drops to $29 per user, per month with 2-10 users making it one of the most expensive plans on this list.

12. Zoom

Features

Video calls, screen sharing, team chat, group meetings, and call recording.

Pros

• Easy to use and can be downloaded to desktop, laptop or mobile device
• Basic accounts are free and allow up to 100 attendees, team chat, and screen sharing.

Cons

• Requires a good internet connection
• Free accounts are limited to 100 attendees and a 40 minute time limit
• Pricing jumps to $149 per year, per user for meetings longer than 40 minutes, and if you have more than 100 attendees your cost jumps to $199 per year, per user
• Business phone numbers are not available, and “business phone calls” are only possible with the business plus plan at $250 per user, per year with a minimum of 10 licenses required.

Which of These VoIP Industry Leaders is Right For You?

After looking through all of the VoIP market leaders we’ve shared here today, we hope we’ve inspired you to consider Ring4. Of all the options on our list, we provide the most bang for your business dollar. If you have been looking for VoIP alternatives, we’d like to invite you to try us out for free. Click here to start your free 7-day trial!